Shipping policy
All SOULFOX orders are carefully packed and dispatched from Aotearoa, New Zealand.
Orders are typically dispatched within 1–2 business days. During launches, promotions, and high-volume periods, dispatch times may be slightly extended.
New Zealand Shipping
Free NZ Shipping | On orders over $160 NZD
Orders under $160 NZD
NZ Standard Shipping- Flat rate $15.90 NZD (1-3 business days after dispatch)
Australia Shipping
Free Australia Shipping | On orders over $275 NZD
Orders under $275 NZD
Standard Shipping (5–10 business days)- From $20 AUD
DHL Express (1–5 business days) -From $39 NZD
Final shipping rates are calculated at checkout based on your delivery address and selected shipping service.
International Shipping
We currently ship to selected international destinations.
If your country isn’t available at checkout, please contact us at hello@soulfox.co.nz and we’ll do our best to assist.
Customs & Duties
International customers are responsible for any customs duties, import taxes, or fees charged by their destination country.
Order Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking information.
You can also track your parcel directly with the relevant carrier:
NZ Post | New Zealand & International
Track your parcel with NZ Post
DHL Express | International
Track your parcel with DHL Express
Please allow some time after receiving your shipping confirmation for tracking information to update within the courier network.
DHL Express & PO Boxes
DHL Express cannot deliver to PO Box addresses. If selecting DHL Express at checkout, please provide a valid physical delivery address.
Shipping Delays
Delivery timeframes provided are estimates and begin once your order has been dispatched. While we do our best to ensure your order reaches you as quickly as possible, delays may occasionally occur outside of our control due to courier disruptions, weather, customs processing or peak delivery periods.
Rural and remote deliveries may require additional delivery time
SOULFOX is not responsible for delays once your order has been dispatched.
Incorrect Address
Please ensure your shipping address is correct before placing your order. SOULFOX is not responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery addresses provided at checkout.
Missing or Delayed parcels
If your parcel has not arrived within the expected delivery timeframe, please first check your tracking information for the latest update.
For NZ Post parcels, you can lodge a parcel enquiry here:
If you require further assistance, please contact us at hello@soulfox.co.nz with your order number and tracking number.
Damaged Parcels
If your parcel arrives damaged during transit, please take clear photographs of:
- The external packaging
- The shipping label
- Any damage to the parcel
- Any damage to the item/s inside
Please keep all original packaging while the enquiry is being investigated.
You can lodge an enquiry directly with NZ Post here:
Please also contact us at hello@soulfox.co.nz with your order number, tracking number and photographs so we can assist.
Contact email
For any shipping enquiries, please contact hello@soulfox.co.nz and we'll be happy to assist.